Best price guarantee
Competitive Pricing Policy
We strive to offer the best local market prices on our products every day. However, if an identical regular-priced item is found at a lower price from a local competitor before your purchase with us or within 30 days afterward (in-store or online), Benjo commits to matching that price upon presentation of valid proof. Certain exceptions may apply; please see all conditions below.
The term "local" will be determined by Benjo Inc.
Details and Conditions:
- The competitor must be in the same local market, either a physical or online Canadian store capable of delivering to the customer's address.
- The product must be identical (same color, model, size, product number, brand, generation, etc.).
- The item's price must be in Canadian currency and must include all fees that would be added when purchasing from the other retailer (e.g., applicable delivery charges and eco-fees).
- The item must be in stock and available for sale at the time of the price adjustment request, and it must not be a limited-time offer.
- Details of the competing business and valid proof at the time of purchase (or within 30 days of purchase) that are easily verifiable must be provided (circular and/or internet link for all necessary verifications).
- A price adjustment cannot be combined with any other discounts or special offers.
Procedure:
Contact our customer service.
- For an in-store purchase, present printed or electronic proof, along with your invoice if applicable, within 30 days from the date of purchase. To do this remotely, send your request to info@benjo.ca.
- For an online purchase, send your request with the necessary information and proof via email to commandes@benjo.ca and include your order number if applicable. You must adhere to the 30-day timeframe from the date of purchase.
Additional Terms and Conditions:
- If the item is no longer in its packaging or no longer has its original label, the purchase must have been made within 15 days.
- For a new item, in its original packaging or with its original label, the purchase must have been made within 30 days.
- The price of the identical product must be labeled, displayed, or advertised; verbal agreements are not eligible.
- The product must be deliverable to the customer's residence by the competitor or within an area where the customer can purchase it directly in-store.
Certain exceptions apply:
- The best price policy does not apply to corporate sales, bulk orders (multiple instances of the same item), and special orders.
- Products listed on Marketplaces (such as Bestbuy.ca, Amazon.ca, or eBay.ca), as well as those from Costco and Walmart, clearance sales, merchants with refurbished products, or prices that violate the supplier's price policy are not eligible for price matching. Price adjustment for a price that is inaccurately displayed by the competitor due to an error is not valid.
This Best Price Policy may be modified at any time without notice.