• Final Sales: All purchases made from this point forward are final and cannot be exchanged or refunded.
• Manufacturing Defects: If a product exhibits a manufacturing defect identified within 30 days of purchase, we will exchange the item if applicable, subject to stock availability and the final closure date.
• Manufacturer's Warranty: For items covered by a manufacturer's warranty, we encourage customers to contact the manufacturer directly in case of issues after purchase.

Gift cards will remain valid as long as the store is operational.

The rewards program has now ended. It is no longer possible to accumulate points through purchases or by completing certain actions. However, you may redeem your already accumulated points for the available rewards until December 31, 2025. Note that gift cards issued in exchange for loyalty points will remain active as long as the store is operational.

For any request to cancel or modify an order once payment has been made, please contact our web customer service as soon as possible by phone at 418-640-0001 ext. 254 or by email at orders@benjo.ca. Our staff will make every effort to address your request.

Please note that it will not be possible to cancel or modify an order that has already been shipped.

No exchanges, returns, or refunds will be processed, except in cases of manufacturing defects. Please note that details of this policy may be updated without notice.

Enjoy the in-store pickup option to avoid shipping fees. Once your order is placed and the in-store pickup option is selected, we will prepare your items within 8 to 36 business hours. An email will be sent to you when your order is ready, along with pickup instructions.

• Pickup Timeframe: You have 48 hours to collect your order. If this timeframe is not convenient, please contact us.
• Order Cancellation: After 48 hours, and without any response from you, we reserve the right to cancel the order.

Our pickup hours align with store opening hours. Please bring your confirmation email and a piece of identification.

We process all orders within 2 business days after confirmation. During peak periods or holidays, processing times may be longer. Track your order online through your customer account.

• Delivery Times: Canada Post currently handles all our shipments; typical delivery times vary from 1 to 8 business days depending on your region. Please refer to their website for updated delivery times during peak periods, such as Black Friday or the holiday season.
• Notification and Tracking: A confirmation email will be sent once your order is shipped, including a tracking number. Please allow up to 48 hours for tracking to activate.

We advise you to prioritize in-store pick-up if possible, otherwise we plan to use various carriers who can deliver your packages, resulting in longer lead times.

• Flat Rate: $12.99 for standard shipping.
• Free Shipping: Available in Quebec and Ontario for orders over $59 (after discounts).
• Large and/or Heavy Items: A surcharge applies ($25 in QC and ON, $45 elsewhere in Canada). Free shipping does not apply to these items.

We do not offer international shipping. Our shipments are limited to Canada.

All sales are final. No returns, refunds, or exchanges will be accepted, except for manufacturing defects. If an item has a defect, you have 30 days to request an exchange, subject to availability and the final closure date. For items covered by a manufacturer’s warranty, please contact the manufacturer directly.