Frequently asked questions

Delivery

Is delivery free

We offer a flat rate of $12.99 for shipping. If you have your order delivered to an address in Quebec or Ontario, you can get delivery for $2.99 when your order subtotal (after discounts) reaches the $59 threshold. However, if your order contains heavy or bulky items that require a shipping surcharge (information visible on the product page), no shipping promotion is applicable for these products. An additional charge of $25 per bulky/heavy item applies to deliveries in Quebec and Ontario, and $45 per product in the rest of Canada..

What are the delivery costs outside Quebec?

For deliveries outside Quebec and Ontario, a flat rate of $12.99 applies. However, if your order contains heavy or bulky items that require a delivery surcharge (information visible on the product page), an additional charge of $45 per bulky/heavy item is applied for delivery outside Quebec.

Do you do gift wrapping?

Please note that we do not offer gift-wrapping services. However, we do have a variety of bags and wrapping paper available in store for you to customize your own gift wrapping!

Returns

What is your returns and exchanges policy?

We accept returns and exchanges up to 30 days after in-store purchase, pick-up or receipt of an order if the item is unused and in its original condition*, and you have proof of purchase. Returns can be made by mail (at your expense), or directly in store. Please contact us first to find out how to proceed:

  • For a purchase in-store
    info@benjo.ca or 418-640-0001/1-877-236-5622 ext. 245
  • For an order made online
    commandes@benjo.ca or 418-640-0001/1-877-236-5622 ext. 245

*Some types of merchandise cannot be returned: perishable goods, such as food and inflated balloons, as well as gift cards and certain promotional items; only regular-price items or items on sale for less than 50% are refundable. Unfortunately, items sold at 50% or more and on clearance are final sales.

Warranties

What to do if my product is defective?

If an item you have bought or ordered turns out to be faulty or damaged, please come to the store as soon as possible. After inspection, we can make the best arrangement (exchange, repair or refund). If it is not possible for you to come into the store, please email us as soon as possible at commandes@benjo.ca with your order or transaction number (or a photo of your receipt), and a photo of the faulty item. We deal with these issues on a case-by-case basis and do our best to find a satisfactory solution.

Should you need to return your broken item by post, we will cover the shipping costs.

Please do not return your purchase directly to the manufacturer, unless otherwise instructed by us.